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The following information is required:
- Contact person
- Phone number
- Room number
- Description of request, issue or problem
- For Warranty Repairs only, the customer must provide a copy
of the invoice (not the purchase order) to confirm the initial
warranty date.
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CPU model number:
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Found on a tag on the front
of the CPU - Examples: ValuePoint 433DX/S, PC350 |
| CPU machine
type (m/t): |
Found on the front of the
CPU towards the very bottom on right - Examples: 6862-85U,
6282-85U |
| CPU serial number
(s/n): |
Found on the front of the
CPU towards the very bottom on right - Examples: 78-TP6FN,
23-VGWG8 |
| Monitor machine
type (m/t): |
Found on the front of the
monitor Ð Examples: 6314-001, 6324-001, 8512-001 |
| Monitor serial
number (s/n): |
Found on the front of the
monitor - Examples: 23-KCG54, 88-YK896 |
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**Note: If an IBM CPU problem such
as hard drive, floppy drive etc. - model number, machine
type (m/t) AND serial number (s/n) of CPU is required.
**Note: If an IBM Monitor problem
- machine type (m/t) AND serial number (s/n) of monitor
is required.
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