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Model: HP 8150dn laser printer
Warranty Coverage: Next day on site response for three
years-HP part number H5491E
Cost: $699
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Getting Support if you have a Problem
Once you’ve registered your HP Supportpack with HP, it's easy
to obtain hardware support. Here’s how:
- Visit HP Customer
Care Available 24 hours a day, this site provides convenient
troubleshooting and moderated discussion forums.
- If the problem cannot be resolved at the web site, call HP Support
at 800-633-3600. Service calls are initially routed to HP's Customer
Care Center. Please be ready to provide your product model number
and serial number.
- The HP Supportpack Representative will ask you for information
that will help accurately diagnose the problem and fix it as quickly
as possible. Customers will be required to run system self-test
programs or to correct reported faults upon telephone advice.
- Based on this discussion, the HP Supportpack Representative
will help you fix the problem over the phone or determine whether
to ship a customer-replaceable part, arrange for an off-site repair
or exchange, or schedule an onsite repair or exchange.
- Onsite services are provided only if the fault or problem cannot
be corrected remotely. For onsite services, the customer is responsible
for providing access to products and for ensuring that an adult
representative is present while service is being performed. If
an onsite repair is required, an HP authorized representative
will call to set up an appointment by 9:30 am on the day the service
is due.
What’s Not Covered
- Consumables, such as ink cartridges and batteries
- User-preventative maintenance and preventive maintenance kits
- Non-HP devices
- Accessories purchased in addition to the base unit, such as
HP Omnibook docking stations and port replicators
- Any product previously repaired by an unauthorized technician
or user
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